List-building: you are your address book

Posted January 25th, 2010 by admin and filed in small business
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rolodex

What’s that thing they say, “The money’s in the list” – ?  Been thinking about that lately. About how your list is the core vitality and meaning of your business. Your profits, your time, your products and services, and all aspects  of your company’s wellbeing are centered in your list of contacts.

Those who purchase lists wholesale are depraved, of course, but building your list is something that can be done many perfectly legitimate ways. Most people use a combination of tactics, including personal encounters, networking meetings, rosters from organizations to which they belong, fellow alumni, friends, peers, and the like.  As social networks always suggest, a good place to start is with your email address book.

So the techniques of list building are many and varied, but the necessity of creating and caring for your list is standard across all commerce.  You start up your biz by kindling a list; you maintain it by nurturing your list; you grow it by growing your list.

Funny thing is, while list building has always been a concern for businesses and perhaps socialites, the rest of us never paid it all that much attention. But the marvel of the internet has made list-building central to the life of the individual as well as the corporation.  Just as branding is now a concept individuals must take into account, right along with mega-corporations, list building is a practice any of us do well to make habitual.

Your list is your tribe, as Seth Godin would have it; your team, your friends and fans, your connections in our 6-pixel universe. Your list may be wide, or deep, or both. It may be small and select or large and liberal. However it’s characterized, your list is you: your vitality and meaning and practical worth.

It’s important to remember that it’s not necessarily a question of quantity, when list-building. Quantity may be a crucial factor, but it equally well may not matter at all. On the other hand, quality may or may not be a requisite in your list-building. The requirements for attaining membership on your list are utterly unique to you.

Our education systems should begin teaching about list building in the late years of elementary school, and build on that foundation throughout a young person’s formative years. Defining adult responsibility as responsiveness to your list, your tribe, is a profitable way to live, work, and be in society. It’s the culture fostered by the internet and global awareness. It’s thinking globally and acting locally.

Entrepreneurs, give devoted care to your lists. Don’t buy them or spam them or abuse them in even the slightest way. They are your lifeblood, your reason for being. They are not an aspect of business: they are your business. Your company doesn’t exist without its lists.

I’m curious about your thoughts on this. How do you treat your lists? How do you create them in the first place?

  • http://www.jkvirtualoffice.com/ Kimberly

    I think social media is still very social…it’s just gotten “louder” with so many more voices and yes, many of them are just broadcasting. The trick will be fine tune your filters so that you can get the most out of participating in social media.

  • http://organizing-business.com/ Janet Barclay

    My enjoyment of Twitter has diminished not because of increasing advertising, but because of the number of one-on-one conversations taking place in the public stream that should probably be direct messages, and the number of people who feel compelled to share their every movement as well as those of their children and pets.

    My enjoyment of Facebook is diminished by the number of people who have all their tweets also show up in Facebook. Aside from having to see them all twice, many of them just do not make sense in the context of Facebook.

    You asked…

  • http://www.CreateWriteNow.com/ Mari

    Twitter has become a virtual S & M (Sales and Marketing) arena. I’m in it for the social aspect. I’m not interested in ten zillion followers and making my next million thru Twitter. My criteria for following and following back is quality… finding people I want to spend time with personally or professionally.

  • http://www.localbusinesscoachonline.com/coachnotes CoachNotes

    “It certainly occurs on the hashtag pages, but it’s diminishing on Twitter proper. Maybe it’s unrealistic to think that meaningful interpersonal exchange can happen regularly in such a public forum.”

    It really is difficult to have a meaningful interpersonal exchange when you are following so many people and so many are following you. But I do love the fact that *if* you have the time to pay attention to the hundreds of little comments that come through, you can easily “get in where you fit in” and discover things from people whose paths you might never cross in a lifetime.

    Although I skim and occasionally reply or RT a tweet, mostly I tend to look for the hashtags I’m interested in. Using HootSuite, I have a column that does an automatic search for those hashtags and I immediately check them for conversations I want to follow and comment on. I’m new to Twitter, so I’m grateful for the various automated tools that help me be social in as meaningful a way as I can. (And thanks for this blog post!)

  • http://www.writingVA.com/blog.php maryhruth

    Thanks for your thoughts. I’ve been seriously contemplating using
    HootSuite – maybe your comment is a good nudge in that direction!

  • http://www.localbusinesscoachonline.com/coachnotes CoachNotes

    You’re welcome! This might be a good time to sign up for HS as they’re offering a free upgrade to their 2.0 Beta version (at least they were last week).

  • http://www.actionjacksonva.com actionjacksonva

    I do get fatigued at times. But, I would have to say, not just yet. I know that Social Media is really HOT right now for our clients and getting the word out about their businesses. But, I can do with out all of the Porn invitations…

    Andrea

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